Returns Process

Returns Process for Tiger Tape

At Tiger Tape, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward returns process. Please follow the steps below:

Initiating a Return:

  1. Contact Us:

    • Before returning any item, please contact our customer support team at help@tiger-tape.co.uk. Provide your order number, details of the item you wish to return, and the reason for the return.

  2. Verification:

    • Our customer support team will guide you through the returns process and verify if your item is eligible for return.

Conditions of Return:

  • Please ensure that the item is in its original packaging with all product labels, seals, and tags intact.
  • The item must be unused, unopened, and returned in its original condition.
  • Do not use scissors or knives when opening the package.

Returning the Item:

  1. Return Address:

    • Once your return is approved, we will provide you with the returns address for shipping the item back. If applicable, you may receive instructions from a 3rd party provider.

  2. Packaging:

    • Package the item securely, ensuring it meets the conditions mentioned above.

  3. Shipping:

    • Ship the item back to the provided returns address. If instructed by a 3rd party provider, follow their returns procedure.

    • For your protection, we recommend using a delivery service with tracking and insurance.

Refund/Exchange Process:

  1. Refund Processing:

    • Upon receiving the returned item and confirming that it meets our return conditions, we will process your refund. You will be notified via email.

    • Refunds are typically processed within 5 working days.

Contact Information:

If you require any assistance or have questions about the returns process, please feel free to contact us at help@tiger-tape.co.uk.

Thank you for shopping with Tiger Tape!